When you contact us for service, we will schedule a preliminary visit. This helps us to determine your pets’ individual needs as well as your own expectations. During this visit, we will interact with your pets to judge their personality and demeanor with people. We will ask a lot of questions – how does your dog react to other dogs; does your cat require medications; what does an average day in your pets’ life look like; are all vaccinations up-to-date (required). These questions help us to know who best on our team can fulfill your expectations. If you need help with barn chores, we will tour your set-up to see what will be needed.

Once we have a good idea of your needs, a provider will be identified and another meeting will be scheduled so they can meet you and your animals as well. This gives you both the opportunity to make sure it’s a good fit for everyone.

Then, if we are in agreement, you will fill out a Service Request Form (sent via email) and submit a deposit to reserve your dates with the provider.*

When both are received, we will then send a Confirmation of Service email. And, one week prior to your date, we will send an Upcoming Service email, that will detail the service to be provided, who your provider will be, and the balance due and how to take care of the fee.

A day or two before your provider arrives, we create a group chat that is to be used for ALL communication during your service. This gives us a place to post updates as to how your animals are adjusting, and a way to get any questions or concerns addressed.

*Due to the number of requests we receive, we encourage you to plan ahead – contact us as soon as you start to think about dates for service. While we sometimes are able to help with last-minute requests, we do book out several months in advance. Holidays and school breaks can be booked out a year in advance, so it’s best to get that preliminary meeting done even if your dates are not set.